EXECUTIVE TRAINING PROGRAM

PROGRAM TITLE

EFFECTIVE INTERPERSONAL SKILLS

OBJECTIVE

At the end of the program participants will be better able to :

  • Create a healthy, supportive, and productive work environment
  • Build trust, honesty, and goodwill
  • Use "positive power" to influence and communicate with others
  • Listen effectively to negotiate acceptable solutions
  • Manage anger, stress, and other unproductive emotions
  • Reduce employee desire for revenge, sabotage, and other negative behaviors
  • Decrease employee sick leave
  • Develop positive employee attitudes and a personal plan for success
CONTENT
  • What is a toxic workplace?

  • Why workplace conflicts happen

  • How internal environmental factors affect employee interactions

  • How external beliefs, values, and judgments affect employee interactions

  • Understanding others by appreciating and respecting their personal beliefs and values

  • Learning to appreciate and tolerate others, even when they are different from you

  • Communicating with others in a nonjudgmental way

  • Actively listening to others and making it work to your advantage

  • Asserting yourself in a positive way

  • Negotiating and managing conflict

  • Negotiating solutions that are acceptable

  • Creating a personal improvement plan

DURATION
  • Standard version : 3 (three) days

  • Short version : 2 (two) days

METHODOLOGY
  • Lectures

  • Discussions

  • Individual and group exercises

  • Case studies

  • Activities

RECOMMENDED PARTICIPANTS
  • Employees who work with others

  • People who work together in a matrix team environment

  • Managers and supervisors who want to learn to facilitate productive team interactions

  • Anyone who wants to influence others, motivate them, or win their trust

  • Anyone who wants to interact more effectively with others

Consulting Services

Management Audit
Strategic Management
Organization Development
HR Management
Marketing
Customer Service

Training Services

In-house Training
Public Workshops

Business Services

Interim Management
Corporate Services
Executive Recruitment
Project Management
Procurement Services

 

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