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EXECUTIVE TRAINING
PROGRAM |
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PROGRAM TITLE |
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EFFECTIVE INTERPERSONAL SKILLS |
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OBJECTIVE |
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At
the end of the program participants will be better able to : |
- Create a healthy,
supportive, and productive work environment
- Build trust, honesty, and
goodwill
- Use "positive power" to
influence and communicate with others
- Listen effectively to
negotiate acceptable solutions
- Manage anger, stress, and
other unproductive emotions
- Reduce employee desire for
revenge, sabotage, and other negative behaviors
- Decrease employee sick
leave
- Develop positive employee
attitudes and a personal plan for success
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CONTENT |
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What is a toxic workplace?
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Why workplace conflicts happen
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How internal environmental
factors affect employee interactions
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How external beliefs, values,
and judgments affect employee interactions
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Understanding others by
appreciating and respecting their personal beliefs and values
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Learning to appreciate and
tolerate others, even when they are different from you
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Communicating with others in a
nonjudgmental way
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Actively listening to others and
making it work to your advantage
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Asserting yourself in a positive
way
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Negotiating and managing
conflict
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Negotiating solutions that are
acceptable
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Creating a personal improvement
plan
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DURATION |
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METHODOLOGY |
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RECOMMENDED PARTICIPANTS |
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Employees who work with others
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People who work together in a
matrix team environment
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Managers and supervisors who
want to learn to facilitate productive team interactions
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Anyone who wants to influence
others, motivate them, or win their trust
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Anyone who wants to interact
more effectively with others
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